At the April 2017 Facebook Developer Conference, Mark Zuckerberg announced a new version of Facebook Messenger containing a host of features that would help ecommerce retailers fully engage with their customers. Women’s intimates retailer Aerie immediately launched a chatbot that took advantage of many of the new features.
When the 1080bots team found this H&M chatbot on the Kik Messenger platform, we were eager to try it out. At 1080bots we’re constantly seeking out the best chatbot experiences.
The 1080bots Customer Experience team specializes in helping our clients drive actions from their customers. From creating urgency to buy a product, generating curiosity about a service, or taking the time to review a product, customer service drives the experience.
Building better chatbots means teaching them the 7-laws of chatbotics. Here’s what we drill into every chatbot module we create. Chatbots have a very important part to play in all aspects of human lives going forward, so it’s important that they act responsibly every time they meet a human. Their job is to be of service, to be patient and most of all, be reliable in everything they do.
Here are the guidelines that make our chatbots great.