At the April 2017 F8 Facebook developer conference, Mark Zuckerberg, CEO of Facebook announced the “next generation of Messenger Platform”. Messenger will be deployed to the 1.2 billion monthly users currently on the platform. If you’re an ecommerce or omnichannel retailer, here’s what you need to know.
The team at 1080bots has been thinking more about the Return on Investment model to help retailers justify their initial foray into the chatbot space. Having seen a range of chatbot applications, from Best Buy’s Order Status Bot to Ebay’s Shopbot, we wanted to analyze the benefits of augmenting a customer service call center with a chatbot.
The 1080bots Customer Experience team specializes in helping our clients drive actions from their customers. From creating urgency to buy a product, generating curiosity about a service, or taking the time to review a product, customer service drives the experience.