Getting Up To Speed On Chatbots

Understanding chatbots

It’s no wonder you’re hearing a lot about chatbots these days. With 2.5 billion people worldwide using at least one messaging platform, and more than 1.6 billion of them using Facebook Messenger, social messaging is driving an exciting opportunity for retailers. As with the advent of mobile, and with the web before that, AI Chatbots for retail offer a fresh way for brands to interact with their customers. Understanding chatbots and where they fit will help you get quickly up to speed on social selling. 

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Chatbot Reviews: The Facebook Messenger 1-800-Flowers Chatbot

The original 1-800-Flowers chatbot demonstrates that this company is no laggard. They launched their Facebook Messenger chatbot in April 2016 at the F8 conference. What better press than Mark Zuckerberg announcing “To order from 1-800-Flowers, you never have to call 1-800-Flowers again.”

Well, things have moved on and we see a new version of the  1-800-Flowers chatbot powered by IBM Watson.

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Chatbot Reviews: IKEA Build Bot (not IKEA’s bot)

Recently Gam purchased a chest of drawers at an IKEA in Madrid – the IKEA Buildbot claimed to show him how to put it together. The team at 1080bots is studying retail chatbots to improve our delivery of productive ecommerce conversational experiences to represent your brand image and deliver business objectives. So we decided to see what Buildbot had to offer. At 1080bots we’re always studying retail chatbots to improve our delivery of productive ecommerce conversational experiences. Chatbots should both represent your brand image and deliver on business objectives.

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Chatbot Reviews: VSPINK on Kik Messenger

Victoria’s Secret Pink brand has created VSPINK on Kik, a messaging platform. Kik boasts a young, active and fast growing user base of 300+ million users. At 1080bots we’re always studying retail chatbots to improve our delivery of productive ecommerce conversational experiences. Chatbots should both represent your brand image and deliver business objectives.

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Chatbot Reviews: Sephora Chatbot on Kik

Sephora is one of the earliest retailers to offer a chatbot experience consistent with its chic and modern brand values. The Sephora chatbot is available on Kik, a messaging platform popular with millennials. The team at 1080bots is continually reviewing chatbots to figure out how to create brilliant high-touch ecommerce experiences that represent brands and deliver on business objectives.

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Chatbot Reviews: The White House Chatbot

The team at 1080bots is continually reviewing chatbots to figure out how to create memorable conversational experiences that represent brands and deliver on ecommerce objectives. Here’s a review of the White House chatbot (September 2016). We discovered the White House chatbot in a Facebook Messenger recommendation. The chatbot promised that we’d get a message to President Obama, a great job for a chatbot collecting information from a lot of people and passing it on.

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The 7-Laws of Chatbotics

Building better chatbots means teaching them the 7-laws of chatbotics. Here’s what we drill into every chatbot module we create. Chatbots have a very important part to play in all aspects of human lives going forward, so it’s important that they act responsibly every time they meet a human. Their job is to be of service, to be patient and most of all, be reliable in everything they do.

Here are the guidelines that make our chatbots great.

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