“Holiday 2017 – Can Chatbots Pass the Stress Test?”

Holiday 2017 chatbot

It’s that time of year again, with retailers investing heavily in holiday campaigns, merchandise, and staffing, and shoppers everywhere are investing time, energy, and savings in holiday cheer. The upcoming weeks between Black Friday and January sales provide an annual stress test, not only to a retailer’s processes and systems but more importantly, to their customers’ patience.

Continue reading

Getting Up To Speed On Chatbots

Understanding chatbots

It’s no wonder you’re hearing a lot about chatbots these days. With 2.5 billion people worldwide using at least one messaging platform, and more than 1.6 billion of them using Facebook Messenger, social messaging is driving an exciting opportunity for retailers. As with the advent of mobile, and with the web before that, AI Chatbots for retail offer a fresh way for brands to interact with their customers. Understanding chatbots and where they fit will help you get quickly up to speed on social selling. 

Continue reading

We Meet The Aerie Chatbot

At the April 2017 Facebook Developer Conference, Mark Zuckerberg announced a new version of Facebook Messenger containing a host of features that would help ecommerce retailers fully engage with their customers. Women’s intimates retailer Aerie immediately launched a chatbot that took advantage of many of the new features.

Continue reading

Chatbot Reviews: E.L.F Chatbot at the Mall of America

During Holiday 2016, we took a look at E.L.F, the chatbot at the Mall of America in Minneapolis and another AI offering out of the IBM Watson stables. The Mall has over 520 stores and restaurants, an indoor theme park, a 1.3 million gallon aquarium, and its own wedding chapel. Forty million visitors a year walk the 4.2 million square feet each year. And they now have a chatbot. visitors a year walk the 4.2 million square feet each year. And they now have a chatbot. 1080bots keeps up with the latest ecommerce chatbots to help our clients create brilliant omnichannel experiences.

Continue reading

Chatbot Reviews: Order Status Chatbot from Best Buy

As we get closer to the Holidays, customers get increasingly concerned that their orders are not going to be delivered on time. So the clever chaps at Best Buy are experimenting with an order status chatbot that will reduce the load on the call center by providing updates on customer orders. At 1080bots we take a good look at ecommerce chatbots to figure out the most helpful ecommerce conversational experiences.

Continue reading