“Holiday 2017 – Can Chatbots Pass the Stress Test?”

Holiday 2017 chatbot

It’s that time of year again, with retailers investing heavily in holiday campaigns, merchandise, and staffing, and shoppers everywhere are investing time, energy, and savings in holiday cheer. The upcoming weeks between Black Friday and January sales provide an annual stress test, not only to a retailer’s processes and systems but more importantly, to their customers’ patience.

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