“Holiday 2017 – Can Chatbots Pass the Stress Test?”

Holiday 2017 chatbot

It’s that time of year again, with retailers investing heavily in holiday campaigns, merchandise, and staffing, and shoppers everywhere are investing time, energy, and savings in holiday cheer. The upcoming weeks between Black Friday and January sales provide an annual stress test, not only to a retailer’s processes and systems but more importantly, to their customers’ patience.

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We Meet The Aerie Chatbot

At the April 2017 Facebook Developer Conference, Mark Zuckerberg announced a new version of Facebook Messenger containing a host of features that would help ecommerce retailers fully engage with their customers. Women’s intimates retailer Aerie immediately launched a chatbot that took advantage of many of the new features.

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Chatbot Reviews: VSPINK on Kik Messenger

Victoria’s Secret Pink brand has created VSPINK on Kik, a messaging platform. Kik boasts a young, active and fast growing user base of 300+ million users. At 1080bots we’re always studying retail chatbots to improve our delivery of productive ecommerce conversational experiences. Chatbots should both represent your brand image and deliver business objectives.

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Chatbot Reviews: Sephora Chatbot on Kik

Sephora is one of the earliest retailers to offer a chatbot experience consistent with its chic and modern brand values. The Sephora chatbot is available on Kik, a messaging platform popular with millennials. The team at 1080bots is continually reviewing chatbots to figure out how to create brilliant high-touch ecommerce experiences that represent brands and deliver on business objectives.

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The 7-Laws of Chatbotics

Building better chatbots means teaching them the 7-laws of chatbotics. Here’s what we drill into every chatbot module we create. Chatbots have a very important part to play in all aspects of human lives going forward, so it’s important that they act responsibly every time they meet a human. Their job is to be of service, to be patient and most of all, be reliable in everything they do.

Here are the guidelines that make our chatbots great.

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